1. How to reach us
- ✉️ Email: support@paisalelo.org
For a question about a claim, write from the email of your account and include your registered mobile number, the offer name and the Order ID.
2. Questions about a claim
- Status still “Pending”? Your claim is waiting for verification. You can see the status any time in My Orders.
- Claim rejected? Our team's note, when added, is shown next to the claim in My Orders. Common reasons: the order was not placed through our deal link, the invoice is missing or unclear, or the order limit for the offer was already used.
- “Already ordered” on the deal button? Most offers allow a fixed number of orders per person and device. Once that is used, the deal link closes for your account.
3. Account and data requests
To update your details, delete your account or ask what data we hold, email support@paisalelo.org from your account's email address. See our Privacy Policy and Terms & Conditions for details.
4. Brands and business enquiries
Brands, agencies and stores who want to run a campaign on Paisalelo can write to support@paisalelo.org with the subject “Partnership”.
5. Grievance Officer
If you are not happy with an answer, you can write to our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Grievance Officer, Paisalelo